Frequently Asked Questions
What products do you sell?
ALEMXIASUIAS TECH LLC specializes in handmade crochet products. Our collection includes crochet plush toys, decorative crochet plants, amigurumi dolls, and small handmade gifts designed for home decoration, personal collections, and thoughtful presents.
All items are handcrafted with care, making each piece unique.
Are your products handmade?
Yes. Every item sold by ALEMXIASUIAS TECH LLC is handmade using yarn and crochet techniques. Because each piece is created manually, slight variations in shape, color, or size may occur, which makes every product special.
How long does it take to process an order?
Orders are typically processed within 2–5 business days after payment confirmation. Handmade products require preparation time to ensure quality before shipping.
How long does shipping take?
Estimated shipping times:
United States: 5–10 business days
International orders: 7–20 business days
Delivery times may vary depending on location and courier services.
Can I cancel or modify my order?
Orders can usually be modified or canceled within 12 hours after purchase. After this period, the order may already be prepared for shipment.
What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the item. Include photos of the product and packaging so we can assist you quickly.
Do you accept returns?
Yes. Returns may be accepted within 30 days of delivery, provided the item is unused and in original condition. Please refer to our Return & Refund Policy page for detailed information.
How can I contact customer support?
Email: henokyazie2@outlook.com
Phone: (559) 784-4235
Our support team usually responds within 24–48 hours.